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Versa screen turned gray with lines

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‎10-03-2019 19:34 - last edited on ‎10-03-2019 20:33 by Fitbit Moderator

‎10-03-2019 19:34 - last edited on ‎10-03-2019 20:33 by Fitbit Moderator

my versa has stopped working the past couple days and i’ve had it since july

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎10-03-2019 19:37

‎10-03-2019 19:37

<top> https://share.icloud.com/photos/0CJSaYAke-09FetO7C_uJd9eQ

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‎10-03-2019 19:38 - edited ‎10-03-2019 19:40

‎10-03-2019 19:38 - edited ‎10-03-2019 19:40

Hi @doggycouch  What is not working? Is the screen blank? Is it not counting steps?

Try restarting it several times and see if that fixes it

Restart your tracker

 

Edited to add - ahh, I just saw your photo. Try the restarts anyway but come back here if it doesnt help

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-03-2019 19:38

In response to doggycouch

‎10-03-2019 19:38

https://share.icloud.com/photos/0hc2DrcCNqK74Lr2UYbktLJKQ

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‎10-03-2019 19:40

In response to NellyG

‎10-03-2019 19:40

the screen stopped working, it was kinda gray and would shine grey in the middle with a green or red line on the side. i’ve tried restarting it 

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‎10-03-2019 19:44

In response to doggycouch

‎10-03-2019 19:44

Hi @doggycouch I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-03-2019 19:45

In response to NellyG

‎10-03-2019 19:45

i’ll try lol 

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‎10-03-2019 20:35 - edited ‎10-03-2019 20:36

In response to doggycouch

‎10-03-2019 20:35 - edited ‎10-03-2019 20:36

@doggycouch, welcome! It's nice to have a new member around. @NellyG, thanks for the heads up!

 

@doggycouch, thanks for sharing details about your Versa, as well for the links showing its behavior. You've done a fantastic job with the restart process! Since the screen is still not working, I've contacted our Support team so they can create a case on your behalf. Please keep an eye on your inbox, you'll get some information about your case.

 

Hope to keep seeing you around! 😉

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