Versa 2 syncing and screen issues

[L3480]

I've only been wearing my Versa 2 watch for six weeks. it has stopped

syncing and The logo is on the screen but it won't swipe. I've tried holding in the button for 20+ seconds and this just causes the logo to disappear and reappear and that’s it 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @L3480, welcome to our Fitbit Community. Regarding the syncing and screen issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the issues get fixed.

Keep me posted on the outcome.

[L3480]

Hi I’ve done the reset and know the logo just flashing on and off no
vibration

Also versa seems to work on charge but as soon as I put it on my wrist it just shows blue logo 

Moderator edit: merged reply

[JuanJoFitbit]

@L3480, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.