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Versa 2 syncing issues

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‎05-01-2020 03:24 - last edited on ‎05-14-2020 05:12 by Fitbit Moderator

‎05-01-2020 03:24 - last edited on ‎05-14-2020 05:12 by Fitbit Moderator

Been having constant issues with the connection between my Fitbit and my phone it has been connecting only 2 minutes then disconnecting then won't be able to connect again.

 

 

Moderator edit: updated subject for clarity

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‎05-14-2020 05:11

‎05-14-2020 05:11

Hi @Napajuq, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Versa 2 since it loses connection with your phone constantly. Please make sure that your phone has the most recent Fitbit app version installed and your Versa 2 has the recent firmware version installed as well. Follow the steps listed in this help article in order to learn how to update your watch.

 

In the meantime, try the troubleshooting steps listed in this help article and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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