Versa 2 syncing

[Steven1392]

I have been with Fitbit for about 5 years and I have never been so disappointed as I have been this last 2 weeks. 2 emails (which haven't been answered) 3 phone calls to fitbit support and the problem still persists. Versa 2 syncing is a nightmare since last update, just to get my watch to have a chance of syncing I have to turn my phone and watch off and then back on and I would say 10% of the time it syncs this way otherwise I have no chance. Everytime I speak to fitbit I manage to get them to sync twice if I'm lucky. I have factory reset my watch numerous times uninstalled/reinstalled the app but nothing works.

I'm in the forces and I know quite a few people who are using fitbits who are having the same problem. We are seriously thinking about going for something different unless fitbit sorts this issue. 

[Rich_Laue]

I don't see any mention of what phone that your asking for help with @Steven1392 

Have you cleared the Fitbit apps cache, or data? 

Removed the Fitbit app, restarted phone, installed the Fitbit app? 

Tried a hardware shutdown of phone and tracker, rather than a software restart? 

Cleared the Bluetooth cache? 

Removed the tracker from the phones bluetooth? 

[Steven1392]

My phone is a Huawei smart watch and I have also deleted the watch and app and reinstalled it onto my Samsung A6 tablet but the same thing works 2/3 times and then stops.

[Yadhira2021]

Same here mines been doing the same thing & Its annoying asf.!!! 

[Steven1392]

I have done the clearing of the caches and everything the Fitbit support team tells me to do and everytime I ring Fitbit support they take me through the same stepst which makes the sync work 2/3 times so in their eyes they are happy cause it has worked while I'm on the phone.