help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 taking too long to update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-05-2019 11:29

‎12-05-2019 11:29

I am updating my new Versa 2 and I am on hour 3 and a little over half way done. Any way to speed this process along?

 

Best Answer
Labels:
5 REPLIES 5

‎12-06-2019 16:14

‎12-06-2019 16:14

Hello @Ativan11111, welcome to the Community Forums!

 

Thanks for bringing this to my attention, seems odd that your Versa 2 is taking that long to complete the firmware update. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎02-27-2020 22:35

‎02-27-2020 22:35

My upgrade have taken over 5 hours. It has been stuck on downloading 100% for over 30 minutes even though it says 5 minutes.

Best Answer

‎03-03-2020 08:59

In response to quickviewissue

‎03-03-2020 08:59

It finally finished after another hour. I will say so far I LOVE this device.

Best Answer

‎04-03-2020 21:25

In response to quickviewissue

‎04-03-2020 21:25

I'm about 4 hour in right now, I am getting really annoyed with it honestly. a little over half way done now, it also wont attach to Wifi, so I have to do it through blue tooth. Good to know the wait is worth it though. 

 

Thank you for the additional review!

Best Answer
0 Votes

‎10-14-2020 18:50

‎10-14-2020 18:50

I saw a similar issue too with my new Versa 2. I stopped the update by force quitting the app. Then I followed the instructions on this page https://help.fitbit.com/articles/en_US/Help_article/2233.htm to connect to Wifi. After connecting to Wifi the update completed in about 2 minutes. I think Fitbit should show a warning to users about the slow Bluetooth connection, which seems to be the default. Had I known beforehand I would have first connected my device to Wifi right away and saved 30 minutes of my time.

Best Answer
0 Votes