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Versa 2 text messages

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‎08-12-2022 15:42

‎08-12-2022 15:42

My Versa 2 stopped getting text notifications. I'm still getting my phone calls, but no text messages. I've unsynced and resynced my watch. I've went through the notifications on the app. Nothing has changed. I have all the notifications set to on. I've turned it off and turned it back on and nothing. If you go in the Fitbit app, you can see I have all these notifications on. Literally just stopped 3 days ago for no reason. I'm not sure what else I can do. 

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‎08-12-2022 16:00 - edited ‎08-12-2022 16:05

‎08-12-2022 16:00 - edited ‎08-12-2022 16:05

Hello @Alexsmom112603 

 

Can you check to ensure you have the latest Fitbit App installed? It might need updating. The Android 3.65 and iOS 3.65 have both been recently released 

😉 Please let me know it this helps. 

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‎08-12-2022 16:07

In response to SunsetRunner

‎08-12-2022 16:07

It's completely up to date. The app is,  my Versa 2 is. I've even uninstalled the app and reinstalled it. Unpaired my watch from Bluetooth and back again. I've been at this for days. There's literally nothing that isn't up to date. There's no notification turned off. I've never posted on here before, but I noticed this was an issue with several Versa 2 users. It's just suddenly not getting text messages. There's no other steps to take. It has to be a glitch or something. 

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‎08-12-2022 16:16 - edited ‎08-12-2022 16:17

In response to Alexsmom112603

‎08-12-2022 16:16 - edited ‎08-12-2022 16:17

I agree with you @Alexsmom112603 😉 That’s why I asked if your App needed updating. I was hopeful that with the new update the notification issue would had been resolved. I’ve seen a growing issue as the one you are describing. 

Can we check just two places just in case. Open your Fitbit app, tap your profile picture and scroll down and tap Versa 2. Now scroll down and tap notifications. Look to ensure all of your notifications are enabled. Next (while you still on the same page) tap App notifications and ensure your app notification is enabled as well. If you make any changes please remember to sync your Versa 2 so that your tracker will accept the changes.

I’m hoping it was just a missed setting in the instructions I just gave. If your settings are still correct I can only suggest calling Fitbit customer service (877-623-4997) or continue to keep an eye out in the forum her on when a fix for the issue will be forthcoming. 

Let me know if the settings I instructed here we set correctly.

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‎08-13-2022 04:27

‎08-13-2022 04:27

I have had the same issue for almost 2 weeks. I've had an open case with Fitbit, but none of their suggestions have fixed the problem.Since my current Versa was a replacement for a different one that went bad, I can't get it replaced by the warranty. Their solution was to buy a new one which I will not do.

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