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Versa 2 touch button not working

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‎09-02-2021 10:25 - last edited on ‎09-03-2021 16:50 by

‎09-02-2021 10:25 - last edited on ‎09-03-2021 16:50 by

Hi guys,

 

I have been using my Versa 2 for 2 years now and it's been working great. The last couple of days though have not been as great. The start and stop button on the touch screen has all but stopped working on most apps. I can start tracking my workout, but I can't stop it using the same button. I used to be able to start a timer, or the stop watch, but now I can neither start it, not stop it and tapping on the buttons on screen don't work. I tried a hard reset and reinstalling the timer app but the problem persists. I tried other timer apps and none of them work. My Versa 2 is running the latest update.

 

Can anyone help me out?

 

Thank you,

Uttam 

 

 

Moderator edit: subject for clarity 

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‎09-03-2021 11:54 - edited ‎09-03-2021 16:40

‎09-03-2021 11:54 - edited ‎09-03-2021 16:40

Welcome to the Fitbit Community, @Uttam1224.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

 

  1. Confirm the steps to restart the device: How do I restart my Fitbit device?
  2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-03-2021 16:16

In response to LiliyaFitbit

‎09-03-2021 16:16

Hi,

 

Thank you for your response. The start and stop buttons for an activity, or for the timer are on the touch screen, it's not a physical button. Also, I tried other apps that use the touch screen to check if it's a problem with the screen ( tic tac for example because it utilizes the entire screen ) and it works fine. It is extremely inconvenient to have to restart the device each time I have to end my workout, or to not be able to use the timer. 

 

Thank you,

Uttam

 

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‎09-03-2021 16:39

In response to Uttam1224

‎09-03-2021 16:39

Thank you for your reply, @Uttam1224.

 

I appreciate your efforts and the additional details. I understand how you are feeling and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-24-2023 10:59

‎07-24-2023 10:59

My Versa 2 is also 2 years old and has been working great. I am seeing the same issue with the start and stop button on the touch screen not functioning on exercises. 

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