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Versa 2 touch not working

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‎07-04-2020 13:33 - last edited on ‎07-05-2020 05:02 by Fitbit Moderator

‎07-04-2020 13:33 - last edited on ‎07-05-2020 05:02 by Fitbit Moderator

Hilo, I'm here because my fitbit is not even functioning properly anymore.. Its not charging no matter what even though it was fine earlier! I am coming from your help website.

 

Moderator Edit: Clarified subject

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‎07-05-2020 05:05 - edited ‎10-12-2023 03:01

‎07-05-2020 05:05 - edited ‎10-12-2023 03:01

Hi there @SheilaK82, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's touch screen that isn't working. I appreciate you've taken the time to follow the tips and recommendations provided in the forums. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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