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Versa 2 touch screen isn't working

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‎07-04-2020 13:27 - last edited on ‎07-05-2020 05:06 by Fitbit Moderator

‎07-04-2020 13:27 - last edited on ‎07-05-2020 05:06 by Fitbit Moderator

howdy there,are you able to please assisst me with my fitbit , it is not longer charging in any respect.. i have tried redownloading the fitbit app, restarted it, wiped smooth it, used both my chargers and wall adapters.

 

Moderator Edit: Clarified subject

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‎07-05-2020 05:05 - edited ‎10-12-2023 03:01

‎07-05-2020 05:05 - edited ‎10-12-2023 03:01

Hi there @MathesonMattha, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's touch screen that isn't working. I appreciate you've taken the time to follow the tips and recommendations provided in the forums. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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