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Versa 2 touch screen is not working

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‎03-09-2023 15:32 - last edited on ‎03-10-2023 10:38 by Fitbit Moderator

‎03-09-2023 15:32 - last edited on ‎03-10-2023 10:38 by Fitbit Moderator

Hi!

Yesterday, my fitbit was working fine.

when i woke up, i was unable to swipe my Versa 2.

 

I did everything. Restart, charge it.. delete apps etc. SCREEN Still not working.

 

I bought it 1 and half year ago… Fitbit, Fix it please or send me a new one !!!

 

Moderator Edit: Clarified subject

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‎03-10-2023 10:40 - edited ‎06-16-2023 06:31

In response to NellyG

‎03-10-2023 10:40 - edited ‎06-16-2023 06:31

Hi there, @Onurb91. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's directions and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-10-2023 02:20

‎03-10-2023 02:20

Hi @Onurb91 You will need to contact Fitbit Support  . They are the only ones who can deal with warranty claims.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-10-2023 10:40 - edited ‎06-16-2023 06:31

In response to NellyG

‎03-10-2023 10:40 - edited ‎06-16-2023 06:31

Hi there, @Onurb91. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's directions and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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