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Versa 2 touch screen isn't working

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‎12-12-2020 06:18 - last edited on ‎12-12-2020 07:14 by Fitbit Moderator

‎12-12-2020 06:18 - last edited on ‎12-12-2020 07:14 by Fitbit Moderator

Hello 

 

My versa 2 wouldn't respond to my touch refusing to open apps or switch screens. Tried resetting. Same thing. Did a factory reset(waited more then 8 seconds, it never vibrated) worked for a bit. When I woke up it was doing the same thing. Did several factory resets (waited more then 8 seconds, it never vibrated) they all did most of the load but at the very end said it failed and my data was not cleared. Please try again. Sometimes the screen will let me click ok sometimes not. Currently it did let me click ok and it seems ok but it was the same thing last night. And I just noticed my battery is down to 54% but I wonder if that's from multiple factory resets.

 

 

Moderator Edit: Clarified subject

 

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‎12-12-2020 07:17 - edited ‎10-08-2023 03:58

‎12-12-2020 07:17 - edited ‎10-08-2023 03:58

Hello @Neenieboper, it's nice to see you around the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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