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Versa 2 touch screen isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2021 02:38 - last edited on ‎04-30-2021 05:28 by Fitbit Moderator

‎04-26-2021 02:38 - last edited on ‎04-30-2021 05:28 by Fitbit Moderator

My device is not registering anything. I can't swipe left or right, nor up or down. I have restarted the device multiple times. Please help. 

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎04-29-2021 06:19

‎04-29-2021 06:19

In case its a clock face issue can you try changing the clock face from the Fitbit App.

Author | ch, passion for improvement.

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‎04-29-2021 06:27

In response to Guy_

‎04-29-2021 06:27

I had/ have this issue. Since the restart didn't work and I couldn't make any changes I did a factory reset and that failed got a message on my Versa 2 that the rest failed and now I have nothing. Fitbit is emailing me warranty options.

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‎04-30-2021 05:31 - edited ‎11-04-2023 10:24

In response to Shanajia

‎04-30-2021 05:31 - edited ‎11-04-2023 10:24

Hi there, @Irrie91 and @Shanajia. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 smartwatches before reaching out. 

I've seen you both of you have contacted our Support Team after posting here and they've helped you on this matter. If you have any further questions regarding the outcome of your case, please feel free to update it so they can continue assisting you. 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎04-30-2021 07:55

In response to Guy_

‎04-30-2021 07:55

This was the second thing I tried to no avail. 

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‎04-30-2021 07:58

In response to Shanajia

‎04-30-2021 07:58

My warranty has expired. At least I got a spare face from someone who bought a new watch. 

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‎04-30-2021 08:57

In response to MarreFitbit

‎04-30-2021 08:57

Yeah my warranty has expired as well so I have to buy a new Fitbit 

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