help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touch screen issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2020 07:20

‎07-23-2020 07:20

I got my Versa 2, two months ago. Since day one I've noticed some touch screen issues. It seems to be getting worse. At first I thought it was the protective cover I have on it but I've taken it off and still have the same issue. The screen seems to not respond to swiping or trying to make a selection. I can tap over and over and turn the screen on and off and it still won't work. I have to give it a few minutes, turn the screen on and try again in order for it to work. Sometimes it never does. Please help! 😭

Best Answer
Labels:
1 REPLY 1

‎07-29-2020 06:09

‎07-29-2020 06:09

Hi @Njhartsock, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since the touch screen is not working properly. I totally understand how you feel about this.

 

If you haven't done so, please restart your Versa as described in this help article. After this, monitor your watch and see if the touchscreen works properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes