Versa 2 touch screen not working during exercise

[Robert5714]

My Versa 2 touch screen doesn't seem to be working during exercise. It starts okay but it will not pause to get to stop and end. I performed a factory reset and restarted it. Same problem. Any help out there?

[EdsonFitbit]

Welcome to the Fitbit Community, @Robert5714.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

The sweat on the fingers during a workout could cause difficulties to navigate your Fitbit watch.

In addition, please make sure your watch screen is dry and clean.

For instructions on how to clean your watch please visit this site.

If you have any question, please let us know.

[Robert5714]

Thank you for the help. Now that I've looked at it more closely, it seems
that the right portion of the touch screen is not sending touch. The
exercise pause, being in the lower right corner, isn't working. Has anyone
encountered this problem? Is there anything that can be done?
Thanks again for your help.

[EdsonFitbit]

Thanks for your response, @Robert5714.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.