Versa 2 touch screen not working.

[Majesta01]

Bought my versa around Oct 2019. Used to work well but now the touch doesn't work, i cant pass the password screen. I only see time and call notifications only 😞  i tried both android and ios but the issue is the same.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Majesta01, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the touch screen stopped working properly. Thank you for troubleshooting this issue before contacting our forums.

Please restart your Versa 2 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[fregor77]

I've got the exact same issue. Touchscreen gets unresponsive and swipe/tap actions doesn't work. Sometimes it helps to reboot the watch (hold down button), but not always. And sometimes it just starts to work again without reboot. This needs to be fixed asap if this is a software issue with the latest update! 

Steps I've tried to resolve the issue:

* Reboot watch

* Change clock style

* Factory reset

[Izzy1984]

Hello, I have same problem.  We have done all so far,change clock face,factory reset etc and still not working  as it should.  Can you advise   ? Warch is only few months old 

[Majesta01]

@JuanJoFitbit  I tried following through the advised procedure but still touch not working, i can only input pin code, so i have changed my pin code to that particular number that is responding  😞

[fregor77]

@JuanJoFitbit Is this a widespread issue? I'm asking because I wanna now if there's a software fix eventually, or if one should just return the watch.

[Majesta01]

Hello @JuanJoFitbit  any update regarding this issue..  the  method you said didn't solve the issue 

[Charila]

None of this has worked for me either. Is

there going to be a fix? I have seen a number of people  say it started with the December update, that's time mine started to play up too

[Kudzucarl]

Your proposed solution didn't solve the problem, and many people are reporting exactly the same thing.  Are you working on a fix for this?

Also, your article suggests shutting down the Versa 2 by going to the Settings option.  However, if you can't get anywhere but the main screen, how are you supposed to get to Settings?

[Jnges]

Mine did the same. Seems like common issue. Bought it in December.  They did issue me a new one free. But can't get it set up because it keeps sending me the code for the old one.

[Kudzucarl]

Mine was a Christmas gift and worked fine until last week.  Does look like a common problem, but  I wonder if Fitbit is doing anything to correct it.

Why is this marked "Answered"? Your solution doesn't work and many of us still have the issue.

Moderator edit: merged reply

[Nflood73]

This is happening to me too.  Just started today.  

[judeahspb]

I am having the same issue. My Fitbit Versa 2 is just over one month old. The touch screen does not respond most of the time. I would return it, but I had a 30-day return policy and I am just over that now. I have tried restarting it. My clock face is developed by Fitbit. I would rather not do a factory reset, but it is hard to even get there if the touch screen is not working. Help, please!

[Spencerv]

This didn't work for me. I changed the clock face as suggested but still cant swipe over to the apps on my watch. What is the status. Definitely not "solved"

[basscraft]

didn't realize many people has the same problem. and I have 2 .   

[cruisingal]

This is definitely NOT resolved. I got my fitbit versa 2 for Christmas. It worked fine for a while and now the touch screen is unresponsive most of the time. The button frequently doesn't work either. This needs to be fixed ASAP. I am out of warranty and cannot return it.

[basscraft]

Try chatting with costumer service they evaluate my case a few days ago and I am receiving a replacement . My case is just like yours purchased in dec and touchscreen unresponsive. Good luck.

[CathyP1234]

I am having the same issue with my versa 2. The screen is unresponsive. I have tried everything that has been suggested and no luck.

[MandyMooWithMe]

I'm sorry ... but did you really post a "help" article that is simple restart instructions?

Dude.

That is not helpful at all.

[annah2020]

Hey, wanted to let you know I had the same issue as everyone else. Bought in November 2019 and it started doing this about a month later but it has now got to a point where I can't even use the watch. It's April 2020. I sent a direct message on support live chat and after troubleshooting with no improvements they determined I was eligible for a replacement. It may depend on where you bought the watch. Mine came from the Fitbit website.