Versa 2 touch screen not working.

[Majesta01]

Bought my versa around Oct 2019. Used to work well but now the touch doesn't work, i cant pass the password screen. I only see time and call notifications only 😞  i tried both android and ios but the issue is the same.

Moderator edit: updated subject for clarity

[LB2018]

Thanks.  I am trying again after being contacted by them.  With in hours of putting this back on my wrist it stopped swiping AGAIN!!!

[MarreFitbit]

Hey guys @rlindabury and @Disappointed2wo. Thanks for your patience and understanding while contacting our Support Team.

Hello @mountaintopper, thanks for getting back and letting us know that your issue was solved and you're all good. In regards to your inquiry about unsubscribe to this topic, do the following:

1. Go to My Settings > Subscriptions & Notifications.
2. Click My Subscriptions to see a list of the items you've subscribed to.
   You can click a subscription to go to the item.
3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

Hello @Bairnk, @wa0tda, and @LB2018. I'm sorry to hear that your Versa smartwatches screen are not working yet. I must say that I really appreciate your time and efforts in getting them fixed.

As our last resource, I'd suggest you to try changing the Screen Wake setting to manual to see if this finally solves the screen non-responsive? 

I'll be around, keep me posted.

[Derb]

Did the touch screen issue get resolved ?

[MarreFitbit]

Hello there @Derb, welcome to the Community Forums. If you are experiencing an issue with your Versa 2's screen touch, I suggest to restart your Fitbit as described here: How do I restart my Fitbit device?. Also, please try a force sync on your Fitbit after restarting it. 

Hope this helps, let me know if you need further assistance.

[Derb]

Hi , thank you for your prompt response . I have read the other posts pertaining to " touch screen does not work "  and I have tried  the suggestion to resolve the issue but to no avail.  I await your instructions .

Thank you .

[Pammohler]

I also have this issue. I have done all of the suggested reboots and it is still not functioning. Additionally, when I can swipe, it gets stuck between two screens.

[MarreFitbit]

Hello there @Derb and @Pammohler, thanks for confirming that you've tried all the troubleshooting steps provided in the forums. I created a case for you both and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if there's anything else I may do to help you in the meantime. 

[Derb]

Thank you .

[Nerdyway]

Yes. Online help determine it was a warranty issue and replaced with a new
one. Shipped and received within 2 weeks. Very happy with online chat
help service.

[wa0tda]

It is impossible to change the screen wake settings because the touch
screen will not respond, unless there is some way to do it from the Android
app, but I haven't found one.

Regards,

Moderator edit: removed personal information

[MarreFitbit]

Hello there @Nerdyway, thanks for stopping by and sharing your experience with our team. I'm glad to hear that you're back on track now. 😊

Hey @wa0tda, thanks for getting back. To adjust the Screen Wake settings on the Fitbit app, do the following:

1. Tap the Today tab  and tap your profile picture.
2. Tap your device image.
3. Find the option to turn off Quick View.

Let me know how it goes.

[wa0tda]

Okay, got the quick view turned off, but the screen is still unresponsive to touch.  

[MarreFitbit]

Hi @wa0tda, thank you so much for all your efforts in troubleshooting your Versa 2. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Just please note that due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any questions present. 

[Joe45]

My touch screen issue resolved by switching screen wake from automatic to manual. Its been working fine for the past 2 weeks (fingers crossed it continues to work!). So for those of you that have the screen swiping issues might be something to try (if your screen has frozen you will have to hard reset first before you are able swipe and go into settings). I can't remember who recommended it  in the forum but thanks!

[rlindabury]

So glad you got yours to work.  Congratulations!

Many of us can't change those settings because the touch screen does not work at all. We can't even shut it off or even do a hard reset.  I've held the button down countless times with no luck.  

But customer support is awesome and came to the rescue! 

After using Twitter @fitbitsupport I was able to have my Versa 2 replaced! I'm so happy!  Now it just requires being patient waiting for the replacement to arrive. Thank you Fitbit Support!

[Mem11]

@Joe45 it's been over 4 weeks since I made the change from automatic to manual, so far so good -  I haven't had any touch screen issues since the change. 

It would be nice if they could come up with a fix for this, but at least it works and I've gotten used to tapping the screen.  I also found that covering the screen with the palm of my hand turns the screens off, so less wear and tear on the button.

[anstey_r82]

Hi, I've been having this same issue for the last 3 weeks. Was hoping it was an update issue. I've read all the comments on this issue and have tried everything mentioned. I received this as a Christmas gift so I'm hoping it's still covered under warranty. Hope to have this resolved, I understand the world is in a bit of a spin right now and will be patient.

Forgot to mention that my Versa 2 is restarting every 10-20 minutes all day long and everyday  very annoying. Hopefully we can figure something  out. Ryan
Sent from Yahoo Mail on Android

[MarreFitbit]

Hello there @Joe45 and @Mem11. Thank you so much for confirming that changing the screen settings has worked for you. I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

Wonderful!  I'm so glad to hear such a good news @rlindabury. We hope your replacement arrives very soon so you can back on track as soon as possible. Thank you so much for your patience and understanding while we were getting your issue solved. 😉

Hi @anstey_r82, welcome to the Community Forums. Thanks for taking the time to read all the comments shared in forums and for trying the tips and recommendations to solve the issue with your Versa 2's screen. Since none of the steps you tried have worked, I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Let me know if there's anything else I may do for you all, I'll be around.

[LB2018]

How do I get off this feed???

[MarreFitbit]

Hello @LB2018. To view and manage your subscriptions:

1. Go to My Settings > Subscriptions & Notifications.
2. Click My Subscriptions to see a list of the items you've subscribed to.
   You can click a subscription to go to the item.
3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

Let me know if you have any questions present.