Versa 2 touch screen not working.

[Majesta01]

Bought my versa around Oct 2019. Used to work well but now the touch doesn't work, i cant pass the password screen. I only see time and call notifications only 😞  i tried both android and ios but the issue is the same.

Moderator edit: updated subject for clarity

[JoeisMom]

Mine didn't work since I got it for Christmas. Email support was useless. But I was playing with the app one day and turned on the always on display, and all of a sudden EVERYTHING worked. Except I still cant turn on the Bluetooth. And for some reason the other day I stopped receiving call and text notifications.

How do you chat with customer service? I was emailing, and they are useless.

Moderator edit: merged reply

[evach383]

That didn't work for me. Please advise another solution please!!!

[Ohwhale]

Fuxk fitbit. All my homies hate fitbit. I've had mine over a year. I just started having issues with it today. I can't swipe. I tried all the troubleshooting options with no luck. Now I'm sad. I'm not going to even bother to go through customer service after reading what others wrote. If they're not going to fix it for free or replace it then no thanks. 

[ElsaGK]

I’m so sorry and understand, as I had my last one replaced by my credit card company as I used it to purchase it. It is a good product when they work and that is too bad. I’m not sure what I will do when this goes out. I might get the Charge, as I believe they have a better service record, but it might not have all the features.
Wishing you success in whatever path you decide to take.
Sent from Elsa’s iPhone

[KCB522]

Did you have to jump through hoops for your replacement? Mine is under warranty but I'm having to jump through hoops to return mine with all original packaging and then wait up to 4 weeks for a replacement. Going without a watch that long for something under warranty seems very strange. Wondering what how your replacement went?

[ElsaGK]

No, as I had it only for a few months and they didn’t ask me to return it. Actually, of all the items that have failed, they never asked me to return them. They just sent me the computer part, nothing else. I got it within a week, but I understand your frustration. I think sometimes it depends on who you get on the line. Maybe you can bump it up to a supervisor and tell them that this process isn’t acceptable to you as a customer.
I hope this helps and wish you success.
Best, 
Sent from Elsa’s iPad

Moderator edit: personal info removed

[ETPEarle]

Have yet to call them. I'm not optimistic about it.

[ElsaGK]

I’m sending you successful vibes! Good luck.

Sent from Elsa’s iPhone

[KCB522]

Thank you so much, I'll be calling them again tomorrow!

[hthakur]

Guys I tried everything but failed to get the watch screen touch or tap working.

Just finished chatting with the Customer Care, they are dispatching a replacement as the watch was under warranty.

[KCB522]

That's great. That's the best case scenario. Mine was also under warranty
but they gave me the biggest hassle for replacement. I was told I had to
send everything back, watch, bands, charger in original packaging (even
though it was a Xmas gift). They provided a standard USPS label and said it
would take up to 10 days for them to receive it. Only after they
received it would they issue the replacement which would take up to two
weeks. Overall, for something covered under warranty they wanted me to wait
a month for a replacement. I talked with 3 customer service reps and a
supervisor. The supervisor was able to expedite the process but it still
took longer than if they just issued the replacement which they seemed to
do for most (including my husband whose Versa 2 stopped workingweeks before
mine). I was told this is the new company policy but I hope you do not have
to go through this process. It was a pain, took way too much time and
didn't seem rational for something under warranty. Personally, from this
experience, I will never purchase another Fitbit.

[liisatamm]

I bought fitbit watch for my mom last year as a christmas present. The first one stopped working in march. We got a new one that stopped working in september. Then we changed the version and got versa 2 in October. Now the screen stopped working. 1 year and 3 watches, get your **ahem** together 😄 how difficult it is to actually test system updates and to make sure that they actually work...

[SunsetRunner]

Hi @JuanJoFitbit 

Desperately trying to find an answer to the same question. My touch screen is either not responding or like at the moment (and few times before) the top of the screen is not responding only. It eventually was getting back on before, but now I've reset it many times and tried your advice and the problem is not fixed.Overall is on and off responding but the top of the svr

[Scully415]

Having the same problem here... clearly we all are having the same issue.  Hopefully customer service will provide us new ones. 

[Nadinetrent]

Delete some of the apps off it and reset it that’s what I done and mine
works fine now I’m gathering it can’t handle to many apps so mine is just
simple now no extras on it just what is on it when you set it up and just
have my text and WhatsApp messages set up to it

[Warren1935]

Thank you for your advice, changed the clock style and reboot and now its back working, thanks again, keep safe..

[kris10hendu]

Same issue.  My Versa 2 screen stopped working a few days ago. I bought it through the FitBit store last July and it was working fine until last week.  I've tried resetting, changing the clock face, etc.  Nothing is working.  It's frustrating that these devices won't even work for a full year!

[ElsaGK]

I understand your frustration. But I believe at this point they’ll replace it at no cost. They’re great when they work as it should. Waiting for the replacement is disappointing especially when you are on a roll. Good luck with your replacement.

Sent from Elsa’s iPhone

Moderator edit: personal info removed

[Scully415]

Actually, they won't replace it

[ElsaGK]

Oh, how come? Did they change their replacement deadline and policy?

Sent from Mail for Windows 10

Moderator edit: personal info removed