Versa 2 touch screen not working

[Ronnie13]

I’ve had my Versa 2 about 6 months and the touch screen has stopped working. I’ve tried holding the button down and changing the clock face to a Fitbit one but just won’t work 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ronnie13.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the steps to restart your watch: How do I restart my Fitbit device? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

See you around.

[Ronnie13]

Thanks, yes it’s still not working after turning on and off and updating the app 

[LiliyaFitbit]

Thank you for your reply, @Ronnie13.

I am sorry to hear the issue persists, thank you for your efforts. Our Support team will be glad to evaluate your device's behavior and help in the best possible manner. Click here to get connected with them via chat or phone.

Have a good day.

[gpop999]

Hi, I’m having the same problem. I can’t swipe off the home screen and i’ve tried restarting, charging, and syncing multiple times, but nothing works.

[LiliyaFitbit]

Welcome to the Fitbit Community, @gpop999.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and recommend switching to a Fitbit clock face: How do I change the clock face on my Fitbit device?

If the issue persists, please get in touch with our Support team for further assistance. Click here to get connected with them via chat or phone.

See you around.