Versa 2 touch screen not working

[Ali___3]

Hi,, i bought my versa 2 and i didn't use it so much, after a some days the watch started to not respond to my touch clicks,, i tried to soft reset and that didn't work, i tried hard reset and its didn't completed and i get "Reset failed!" message, please help!. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ali___3.

I appreciate your participation in the Forums and sharing that your Versa 2 touch screen is not working. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Do you still experience this issue?

Looking forward to hearing back from you.

[Ali___3]

Unfortunately, yes

[LiliyaFitbit]

Thank you for your reply, @Ali___3.

I am sorry to hear the issue persists. Since you've been working with our Support team, I've sent these details to them and they will be assisting you further. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.