Versa has died

[AngieBB3]

Versa has died—tried restarting, it won’t do anything—tried cleaning, didn’t work—searched the forums and tried all the tips annnd nothing will work—can someone please help??

[LiliyaFitbit]

Welcome to the Fitbit Community, @AngieBB3.

I am sorry to hear your Versa has died. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Follow the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

2. If the issue persists try to do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes. 

[AngieBB3]

That did not work—any other suggestions??

[LiliyaFitbit]

Thank you for your reply, @AngieBB3.

I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.