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Versa 2 touch screen stopped working

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‎06-23-2022 12:14 - last edited on ‎06-24-2022 05:08 by Fitbit Moderator

‎06-23-2022 12:14 - last edited on ‎06-24-2022 05:08 by Fitbit Moderator

Can anyone please suggest what to do? Versa 2 screen has stopped responding to touch. Cant switch alarms off via the tick in bottom right of screen. Setting alarms a nightmare and wont scroll down to show me notifications either! Ive tried the restarts more times than I care to recall. No difference!! 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-23-2022 14:01

‎06-23-2022 14:01

Hello @SunsetRunner 

I’m wondering if changing the clock face might help. You can do that through the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm. Doing so sometimes helps with scree issues. Hopefully that will be the case with yours as well. 
😃 Let me know if this is the answer (fingers crossed) 

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‎06-23-2022 14:06

In response to SunsetRunner

‎06-23-2022 14:06

Thank you for reply, Id already tried that a few times. I dont use anything but fitbit clock anyway, Ive chatted to fitbit tonight and a replacement is on its way. Bit disappointed as its just over 1 years old! But hopefully replacement will work as it should. I hope so 

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‎06-23-2022 14:10 - edited ‎06-23-2022 14:10

In response to SunsetRunner

‎06-23-2022 14:10 - edited ‎06-23-2022 14:10

I understand your frustration @SunsetRunner  but with that said I’m happy your at least getting a replacement Versa 2! 😃 Hopefully it will arrive quickly and you’ll be back in the game in no time!

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