Versa 2 touch screen stopped working

[lestogsdill]

I updated my watch and it was fine until last night I tried to swipe my screen to get to the timer. When I was trying to swipe all it did was swipe between my steps heart rate and calories burned. Then when I finally got to the timer I couldn’t start the timer or change how many minutes I wanted the timer for. I’m so disappointed since I love my versa 2.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lestogsdill. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand how you must be feeling. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[LIZHALL]

This exact same thing is happening to my Versa 2 as well. I have tried restarting it twice and have changed the clock screen several times and it isn't fixing the problem.

[MarreFitbit]

@LIZHALL Welcome on board! I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.