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Versa 2 touch screen won't work

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‎05-27-2023 20:33 - last edited on ‎05-28-2023 11:05 by Fitbit Moderator

‎05-27-2023 20:33 - last edited on ‎05-28-2023 11:05 by Fitbit Moderator

  • My watch will turn on to the home screen but I can't scroll through. It's like it doesn't recognize my touch.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-28-2023 06:19

‎05-28-2023 06:19

Hi @iseegeorge Try Restarting  your Versa a few times . That might fix it for you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-28-2023 11:06 - edited ‎05-28-2023 11:08

In response to NellyG

‎05-28-2023 11:06 - edited ‎05-28-2023 11:08

Hi there, @iseegeorge. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the issue with your Versa 2. @NellyG Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-23-2023 19:11

In response to NellyG

‎06-23-2023 19:11

I have tried this several times.  I even changed the clock face, restarted my watch, then changed the clock face back and it still won't work.  Ironically, I went swimming and since then, it hasn't worked.  

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