help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touch screen won't work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-18-2024 09:49 - last edited on ‎12-19-2024 05:52 by Fitbit Moderator

‎12-18-2024 09:49 - last edited on ‎12-19-2024 05:52 by Fitbit Moderator

The touch screen on my Versa 2 just quit working. I have tried restarting it and that does not work. I'd like to do a factory reset, however the instructions that I've seen require you to be able to use your touch screen to be able to do so. Does anyone know a work around?

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-19-2024 05:55

‎12-19-2024 05:55

Hi there, @RaeReta. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is still unresponsive. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes