Versa 2 touch screen won't work

[kamath7]

My Versa 2 has suddenly stopped responding to my touches. The left part of the panel seems to be working but the right side is completely un-responsive making it very hard to stop an activity which is taking place. I have also seen posts created by other users

- https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-2-touch-screen-stopped-working/m-p/57...
- https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-2-touch-screen-won-t-work/m-p/5720139

I have already tried the following

- Resetting the watch by holding onto the left hand button for 10 secs
- Changing the Clock Face

None of this seems to work. Please help

[MarreFitbit]

Hi there, @kamath7. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the touchscreen of your Versa 2 is still not working. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 2 and report an unresponsive screen, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.