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Versa 3 clock face lost after the update

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Had to update my Versa3 and the watch face I used is now lost. The watch face gallery also has a lot less options to choose from and they do not meet my requirements.

How to recover my previous watch face or where to make my own with the stats I would like to have?

Moderator Edit: Clarified subject

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6 REPLIES 6

I am having the same problem, thank you Fitbit!

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@LittleHelper  @Podenco   Do you live in the EEA?  Fitbit/Google removed all third party clock faces and apps last year because of a regulatory dispute.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Versa 3

I successfully (?) updated the firmware as was requested due to the potential battery issue.
However, I had to select another clockface to get rid of the Update Message (which also appears as a clock face option in "Clock" menu. )
Now, everytime my Versa 3 syncs in reverts back the "Update...." message as the clock face. 
Otherwise all else seems fine.
(I had to do factory reset, re-install the App, add it back as a new device. etc to get the update to complete).

Firmware version is now 36.128.6.17 - does mean the update was done or not?

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Thanks LZeeW for your reply. Yes I live in the EEA. I forgot about this because I still could use my third party clock face untill the firmware update. 

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Hi @MTB_MM - that's the normal firmware.

If you were advised of a battery issue, that update is not done, 

Author | ch, passion for improvement.

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Hi @Podenco - the restriction for the EEA is on being able to download, already installed clocks continue to work. A factory reset removes everything.

See about EEA issue for more details and IP addresses 

Author | ch, passion for improvement.

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