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Versa 3 firmware update corrupted

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‎02-04-2025 16:13 - last edited on ‎02-06-2025 15:26 by Fitbit Moderator

‎02-04-2025 16:13 - last edited on ‎02-06-2025 15:26 by Fitbit Moderator

Got the notification to update the Versa3 yesterday and did it.  Now the Versa does not display anything other than the time - no HR or steps.  Tried to unpair it and go through the steps to par it to my phone - I can't see the numbers on the screen, it's lit up.  Attached is the watch when I try to see the PIN.

Any ideas on this fix for this?copy20250204_161012.jpg

 

Moderator edit: clarified subject.

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‎02-06-2025 15:25

‎02-06-2025 15:25

Welcome to the forums @CeeKay1962.

Thank you for taking the time to share the details and the picture of your Versa 3. Sorry to know the difficulties that you are experiencing.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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