Versa 2 touchscreen and button issues

[smathur97]

Within a month of getting my new Versa2, it stopped responding to touch. Now, the hard button doesn't work either. 

The device was a gift and bought from Amazon. Amazon's return policy only lasts 30 days, it's been ~3 months now. Fitbit support tells me that they can't accept returns if bought through a 3rd party. 

Any guidance on what I should do?

Moderator edit: format

[JuanJoFitbit]

Hi @smathur97, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the touch and button issues that your Versa 2 experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.