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Versa 2 touchscreen issues

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‎04-30-2020 05:48 - last edited on ‎05-14-2020 07:21 by Fitbit Moderator

‎04-30-2020 05:48 - last edited on ‎05-14-2020 07:21 by Fitbit Moderator

I received my FitBit Versa 2 on January 23.  3 months later, I've had to do a factory reset 3 times.  This time it is because the touch screen isn't working.  I didn't install any app, made no changes, just stopped working.  I can only turn the screen on and off with the button on the side.

 

Once I do the reset, I have to wait 2-3 hours for the firmware to update.  This cannot be normal.  This is my 4th FitBit and I am very disappointed.  Anyone else have issues averaging once/month with their NEW FitBit?

 

 

Moderator edit: updated subject for clarity

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‎05-14-2020 07:20

‎05-14-2020 07:20

Hi @rhfox10, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the touchscreen issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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