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Versa 2 touchscreen not properly working

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‎11-23-2020 13:49 - last edited on ‎11-23-2020 18:24 by Fitbit Moderator

‎11-23-2020 13:49 - last edited on ‎11-23-2020 18:24 by Fitbit Moderator

Top of touch screen doesn’t respond, when you swipe to second and third etc screens that has 4 icons on it the top 2 won’t respond so when I exercise and the flag to finish in the top right corner won’t respond so I can’t finish ? I have to shut the versa down by pressing the button on the left side til it restarts the bottom row of buttons work fine but top is useless?? Help

 

Moderator Edit: Clarified subject

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‎11-23-2020 18:24 - last edited yesterday by Fitbit Moderator

‎11-23-2020 18:24 - last edited yesterday by Fitbit Moderator

Hi @cinloushaw, welcome to the Community Forums. 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, the touchscreen of your Versa 2 isn't working as the way it was designed. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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