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Versa 2 touchscreen not responding

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‎05-05-2020 07:41

‎05-05-2020 07:41

I bought a versa 2 for myself and another for my wife in February but the touch screen on mine has stopped working. After browsing the forum a bit I have completed the restarts, factory reset, changed to a fitbit clock face and while the touch screen responded for a little bit after factory reset (which took four hours somehow to update the watch) I woke up this morning and it is not working again. What can I do to make this usable again? It seems like a great piece of hardware, but it's missing a lot of what I bought it for. 

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‎05-06-2020 06:12

‎05-06-2020 06:12

Let me know if this is not the place to be looking for help because I see Community Support posting on other topics from after I hadn't submitted this.

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