Versa 2 touchscreen not working after bitmoji installed

[Shahy]

Hello,

My versa 2 was working fine till i installed bitmoji clock face then the touchscreen stopped working,

Below steps were taken to try to solve the problem but in vain,

- restarted the band multiple times.

- uninstalled the bitmoji watch face and installed the original watch face by fitbit.

- i tried to factory reset the watch by holding down the button then when logo is shown; i release the button then hold down the button again but it never worked or go to factory reset mode.

Also note that the battery emptied and i am charging it now although that i already charged it only 1 day ago.

So please support as i don't have customer support in my country Egypt and i bought the fitbit from amazon.

[JuanJoFitbit]

Hi @Shahy, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa's touchscreen stopped working. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if any question arises.