Versa 2 touchscreen not working

[Kaeb17]

The touchscreen on my Versa2 has completely stopped working. I am unable to swipe left-right, or up-down. This is a huge disappointment as all my watch is good for right now is the time and step count. I am not able to track my exercise as I can't get to that application on my watch, nor can I set alarms, etc.

I don't know what to do - I am not ready to buy another fitbit - it would be my 4th in 3 years!! 

Has anyone else had this problem? I can't return it to the store anymore as it is almost 2 years old and it is now considered an older version as there is a newer Versa.

I miss my watch =((

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kaeb17.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation and recommend restarting your watch: How do I restart my Fitbit device?

Keep me posted on the outcome.

[Kaeb17]

Hi,

That worked temporarily, however, yesterday during my run while my watch was on my wrist- this happened. 
Any new recommendations?

 

 

[LiliyaFitbit]

Thank you for your reply, @Kaeb17.

I am sorry to hear about the issue with your watch. Thank you for providing photos. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

I'll be around if you have any questions.

[Melanie29]

• I find I can't get one to last longer than a year. 

[Kaeb17]

Have you found an activity tracker you prefer?

[Jade6285]

I am having the same problem right now. My Versa 2 was working just fine yesterday so I don’t know what the problem is today. I can’t do anything on my screen. When I had the Blaze this never happened. I am really considering getting rid of this Fitbit and going with something else even though I have only had this one for less than 2 years. 

[Kaeb17]

Hi,

I am still waiting to hear from the support team? When can I expect this to happen? 

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jade6285 @Melanie29. Thank you for your reply, @Kaeb17.

@Melanie29 Thank you for your input. 

@Kaeb17 Due to recent events affecting our operations, our Support team may take longer to contact you. I appreciate your patience and understanding. If you're pressed for time, you can try using chat or phone to continue with this issue. Please check our Support contact options here. 

@Jade6285 I understand how you are feeling about this situation and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.