Versa 2 touchscreen sensitivity issue

[RedRufus]

Over the last week or so my versa 2's screen sensitivity seems to be acting strange.

Swiping left and right hasn't been an issue the top and bottom of the screen don't seem to want to reach as much any more. I usually have to swipe up 5 times or more to see the features on the main screen. Same with swiping down. 

Phantom touches also seem to be happening such as if I swipe right my timer might automatically be opened and even when clicking to go back it will open it up again. 

Detailed clicks such as resetting a countdown in the timer one out of ever 20 pressed i can hit the reset arrow.

I have turned it off and on and factory reset but the problem persists still not sure if the screen is going bad or if it is just a computer problem. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @RedRufus, welcome to the Community Forums.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting over here, certainly, your Versa 2 display isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Honokaa123]

Was this resolved?  I’m having the same issue.  The upper right hand corner is not sensitive - I can’t end an activity without restarting. Swiping left is fine but up and down is not very responsive.

[opera_fit9493]

I don't think so. I've been having the same issues for the past couple of days, and some times my watch spazzes out and/or freezes. I also can't scroll down. I just did a factory reset in addition to resetting with the button and it's still not working properly. Fitbit needs to fix whatever glitch that's causing these issues!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Honokaa123 and @opera_fit9493.

@Honokaa123 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

@opera_fit9493 I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

Hope this helps. 

[Honokaa123]

I followed the steps but the led screen has lines running through it now.

[LiliyaFitbit]

Thank you for your reply, @Honokaa123.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Dbdog]

I’m having the same issue. Touch Screen has gotten progressively worse over the last 4 days. Almost completely unresponsive to any touch today 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dbdog.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I recommend checking if your watch is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? Please also try the instructions in this post. 

Hope this helps.

[Dbdog]

My Fitbit has completely stopped working now. It keeps cycling through the logo screen and flashing different languages. Do I send it somewhere for warranty repair?
Thanks
Bill

Sent from my iPhone