Versa 2 touchscreen stopped working

[fluffybed]

Hello,

the touchscreen on my versa 2 stopped working. I tried ideas seen on other threads (restart, factory reset) with no luck, I am not sure what else to do.

thank you,

Becca

[Marquso619]

Me too and I have no idea how to resolve it

[Frankly.1]

Looks like becoming a common issue. I can swipe to the TODAY screen but it immediately reverts to the watch face. Perhaps something resulting from recent 'update'? Anyone got any new ideas?

[ronnim]

This has happened to me today too. Can anyone help? I’ve reset it but the touchscreen and the button won’t bring up the main screen 

[Guy_ · Accepted solution]

@fluffybed 

@Marquso619 

@Frankly.1 

@ronnim 

There has been a recent firmware release that may have created an issue.

Probably best to contact Fitbit Support directly. They may be able to help you.

Also good to report back any resolution for the problem.

Thanks

[fluffybed]

Thank you @Guy_ 

[Llamalady02]

This happened to me to.  I have the original Versa.  I can move to the "Today" screen by touching the far left side of the screen.  But I cannot swipe to get to my settings or any apps.  I have contacted FitBit Support & they suggested a factory reset.  Did that, but it doesn't help.  Then they simply wanted to offer me a discount on a new one.  I don't want a new one, I want this fixed, so I am continuing to work with them to try to solve the problem.

[Marquso619]

My screen is completely off (dark) and nothing came out. I did not
damage it but I slept with it to see my sleep performance. Support did
not answer my question and it has less than two years but I did not
buy extra guarantee It is a bad technology and bad service.

[Frankly.1]

I tried everything I could to fix this but ended up doing a Factory Reset. This worked and all back to normal for some time now.

[Susise72]

Is there a new issue again with the current version? I have the same issue as described in other posts. Versa 2 from May21. Touchscreen not reacting or only certain areas of it. 

[Marquso619]

I throw away my Versa, never came back, found no way to repair it
and/or contact with manufacturer. Unfortunately I didn't buy extra
guarantee and it broke around two years in use. No way to write a
review but I not recommend buy anything from them.

[T_Stewart3]

Hi there my Fitbit touchscreen stopped working as well did you manage to sort yours out?

[Guy_]

HI @T_Stewart3  -  you may be in Always On mode. press the button or double tap the screen and see if the touchscreen then works.

If so, when it's working go to the Quick Settings, pull down from the top edge once, and then again and click on the 2 white bars.

There disable the Always On, Sleep and Don not disturb icons and enable wrist wake icon.