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Versa 2 tracked 19k steps while charging

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‎01-10-2021 10:43 - last edited on ‎01-10-2021 19:20 by Fitbit Moderator

‎01-10-2021 10:43 - last edited on ‎01-10-2021 19:20 by Fitbit Moderator

19,857 steps added while charging for 10 minutes! On Friday Jan 8 at 10am, I placed my Fitbit in the charger for a quick charge. When I replaced it on my wrist, it showed I had taken 19,857 steps! I can't get it to reset! Now my entire overview for the day, week and month will be inaccurate! How do I fix this?

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎01-10-2021 19:19

‎01-10-2021 19:19

Hi @m2monty, welcome to the Community Forums.

 

Thanks for bringing this to our attention. To delete the steps that were erroneously added to your account by your Versa 2 please check the information that's specified on: How do I add, edit, or delete Fitbit data and activities?

 

I'll be here if further assistance is needed. 

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