help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 tracked 19k steps while charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2021 10:43 - last edited on ‎01-10-2021 19:20 by Fitbit Moderator

‎01-10-2021 10:43 - last edited on ‎01-10-2021 19:20 by Fitbit Moderator

19,857 steps added while charging for 10 minutes! On Friday Jan 8 at 10am, I placed my Fitbit in the charger for a quick charge. When I replaced it on my wrist, it showed I had taken 19,857 steps! I can't get it to reset! Now my entire overview for the day, week and month will be inaccurate! How do I fix this?

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-10-2021 19:19 - last edited on ‎08-19-2025 06:56 by Fitbit Moderator

‎01-10-2021 19:19 - last edited on ‎08-19-2025 06:56 by Fitbit Moderator

Hi @m2monty, welcome to the Community Forums.

Thanks for bringing this to our attention. To delete the steps that were erroneously added to your account by your Versa 2 please check the information that's specified on: How do I add, edit, or delete Fitbit data and activities?

I'll be here if further assistance is needed. 

Best Answer
0 Votes