Versa 2 turns off during exercise mode

[Bethanyjaneeeee]

I have had my Versa 2 for around 6 weeks, when I first got it I loved it but then it needed an update, ever since I just seem to be having issues ! It doesn’t track my calories the same and says I’m burning a lot less than I was, the exercise screen freezes every time I click on it and just won’t move and take forever to click what I need to, when in the middle of an exercise it just switches off the exercise mode and stops tracking and I lose the data I had in from the exercise, my messages don’t come through, I have tried re starting the watch multiple times and nothing changes! Really gutted.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bethanyjaneeeee, it's great to see you in our Fitbit Community! I'm sorry to hear that your Versa 2 turns off during your workouts and it doesn't track your calories burned accurately. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.