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Versa 2 turquoise display

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‎11-24-2020 07:36 - last edited on ‎11-24-2020 18:35 by Fitbit Moderator

‎11-24-2020 07:36 - last edited on ‎11-24-2020 18:35 by Fitbit Moderator

My versa 2 is less than six months old. In the last two month I've had a turquoise "screen of death". It won't power off. I have to wait for the battery to die and hope it charges and comes back to life. Today when it happened the back of my device started to get very hot. What is causing this, can it be prevented, nad is there an easier way to correct it when it does happen? Is this the beginning to the end of my watch? It's brand new and I'm not a fan of replacing smart devices annually or more frequently.

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:34

‎11-24-2020 18:34

Hi @Dkfunk, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with this situation. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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