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Versa 2 won't turn on

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‎11-24-2020 10:12 - last edited on ‎11-24-2020 18:29 by Fitbit Moderator

‎11-24-2020 10:12 - last edited on ‎11-24-2020 18:29 by Fitbit Moderator

Purchased a Versa 2 yesterday. It arrived with no charge. Connected charger. Fitbit logo shows on the screen, and the little battery symbol shows with the bars moving like it is charging. The battery level never shows as increasing though. Charged full 8+ hours over night. Battery level is still no different, and I have yet to be able to even turn the device on! What am I doing wrong?

 

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:28

‎11-24-2020 18:28

Hi @Joyous503, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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