07-22-2020 15:29
07-22-2020 15:29
My screen is completely black, I'm unable to use the watch. It vibrates when I press the button. I've tried to restart it and charging it but nothing works. This is very disappointing as I only have it 3 months.
Answered! Go to the Best Answer.
07-23-2020 06:28 - edited 10-28-2023 08:07
07-23-2020 06:28 - edited 10-28-2023 08:07
Hi there @LeahSP25, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is not responding. Thanks for letting me know about the steps you've tried so far in order to sort this out, I'll be glad to help you with this.
In order for me to better assist you with this, please confirm that you've tried the below steps as described:
If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, it may be that the battery of your Fitbit is not charging properly and therefore it does not turn on. Said that, I recommend doing the following:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
I'm looking forward to your response, keep me posted.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-23-2020 06:28 - edited 10-28-2023 08:07
07-23-2020 06:28 - edited 10-28-2023 08:07
Hi there @LeahSP25, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is not responding. Thanks for letting me know about the steps you've tried so far in order to sort this out, I'll be glad to help you with this.
In order for me to better assist you with this, please confirm that you've tried the below steps as described:
If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, it may be that the battery of your Fitbit is not charging properly and therefore it does not turn on. Said that, I recommend doing the following:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
I'm looking forward to your response, keep me posted.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...