Versa 2 voice reply

[emerald5_7]

Hello,

I have the versa 2. I'm having trouble with the voice reply. I have an Android phone, Alexa works fine, and even if I'm holding my phone, it will not work.

Please help. I've only had the watch about 2 weeks.

[RicardoFitbit · Accepted solution]

Hello @emerald5_7, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using with your Versa 2? When was the first time you experienced this inconvenience and how many times since then? Also, can you please provide more details about the actual issue you're experiencing with the voice replies? More information will be appreciated so I can provide you with information to get you back on track. In the meantime I receive your answers, please try the following steps to restart your device:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Looking forward to your reply. Let me know if you have any additional questions.

[emerald5_7]

Thank you. Not sure why I didn't think of that in the first place. It worked.

[RicardoFitbit]

You're welcome @emerald5_7, sorry for the delayed reply.

Thanks for restarting your device with the instructions that were shared on my previous post, I'm happy to know that such information resolved your concern. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

I want to take the opportunity to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

It was a pleasure to help you!

[Camer4_Man]

I have a Google Pixel 3 XL and a Versa 2, my problem is the watch does not hear my voice at all for voice replies or Alexa