Versa 2 wants spO2 clockface, but it's already installed

[MattyOS]

Hi,

Everything worked fine until a couple of days ago.  Suddenly the Fitbit app stopped showing my spO2 in Health Metrics, and says I need to download the spO2 clockface.  The thing is, that clockface is installed and has been for months.

I've tried reinstalling the app, reinstalling the clockface, and resetting my Versa 2 to factory.  Nothing fixes it!

The spO2 clockface is showing my O2 readings no problem, but the app (latest version, Android) just doesn't think I have the clockface installed!

[pennydp]

I'm having the same problem! I've been trying for hours to get the "download clock face" off there. Just can't seem to figure it out. I've tried everything!  HELP!!!

[bliznat]

I'm having the same exact issue and came here hoping for a solution. Your post could have been written by me. My spO2 clockface is also showing the readings, but the app is not recognizing that the clockface is installed. I've had it installed and it's worked properly for many months, until just a couple of days ago. I'll be watching this topic, hoping the issue gets resolved soon!

[CJMorrow]

Affecting me also, but I have the Versa Lite.

[joancoby]

I also have the same issue.  

[tomesz]

Hi. Similar problem here.

For some reasons my Fitbit Versa 2 is no longer showing my SpO2. The graph in my stats says “I should download a special clock face” - but I am already using the special clock face so don’t understand.

On my watch it shows “recording SpO2 after I wake up then it shows 98% every day which is impossible cos I know it changes every day depending on how I sleep, so it can’t be the same range every day for over a week now…it’s surely inaccurate.

Can somebody help? I reset my watch already, also deleted and re installed the app but it’s the same…I have also checked that all permissions are ticked for the spo2 clock face. I am wearing the watch correctly as I have always been wearing it.

Many thanks,

Tom

[Lyn1000]

I have this problem also with the health matrix app for the last 3 days.  Contacted support on Sat July17, 2021 went through all the steps they suggested.  Made sure the app was up to date, reset my versa 2.  Was then told to see if it works after a night sleep.  Still nothing for SpO2 in the health matrix.  All other parts of the health matrix works fine so far.  Versa 2 clock face shows SpO2.

The case # given by support is  41822982

[tomesz]

Yeah my case got escalated to a higher level support. Awaiting follow-up from them.

[Luckymum]

I also have exactly the same problem you have highlighted. Was working fine then just stopped on the app. Hope they fix it soon as it seems to happening to quite a few people now.

[lcromano]

Experiencing the same problem

[derrick.kerley]

Hi 

Same issue,  but only after an Android security update to my phone .

Let's hope the Fitbit support can sort this out soon!

Derrick 

[BAWinter]

I have the same problem on my Versa 2 and my wife's Inspire 2

[tomesz]

Got a response from their tech team, basically they know about the issue and hopefully they fix it soon.

“Hi Tom,

It was nice chatting with you today.

We'd like to let you know that the SpO2 data on your Versa 2 is also part of the known issues for the missing SpO2 data on Fitbit app.

We hope for your understanding on this. If you have any other concerns with our service or Fitbit devices, visit help.fitbit.com.

Sincerely,

Mark Andrew and the Fitbit Team”

[Kirwankd]

Okay , Mark Andrew acknowledged the issue. 

What is a Fitbit doing to resolve and when?

[Sunnybeamgirl]

I’m having the same problem. I noticed oxygen variation overnight went flat, I restarted my Fitbit and it’s showing variability while sleeping now, but health metrics still thinks the clock face isn’t installed. Glad to know reinstalling clockface doesn’t change anything as that was going to be my next attempt   

[Sunnybeamgirl]

 Did they give any timeline on fixing it? Surely they can figure out what code they broke?

I’m on iPhone. No recent updates. Nothing changed on my phone or device prior to this issue starting. 

[Supamummy]

Also having the same issue on my versa 2. Please fix this Fitbit

[AsmoTheCat]

Exact same issue, since Thursday July 15 I think. Hoping the will solve it soon.

[gmarmy171]

Exact same problem for me.  Versa 2 with iphone.

[Luckymum]

This has happened again on my fitbit Versa 2. The problem seemed to have been fixed after it happened a few weeks back but the problem has reappeared. Wish they would fix the problem properly.