Versa 2 went black

[Mummyof4]

So I put it in the charger ( even though it was at 35%). Still nothing. Just a black screen. Won’t sync. Also tried holding down power button to reset but nothing. Help would be appreciated. 

Moderator edit: subject for clarity and format

[mlovestennis]

same here!  HELP!!!!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mummyof4. It’s good to see you in the community, @mlovestennis. 

@Mummyof4 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

@mlovestennis I am sorry that you are going through the same situation. I understand how you are feeling and recommend following our troubleshooting tips including a restart in Why isn't my Fitbit device's battery charging? Please also check if your watch is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

Hope this helps. 

[dpomeroy1031]

My charger works, my versa lite is up to date, and I still can’t turn on my fit bit! It died out of no where and now refuses to turn back on

[LiliyaFitbit]

Welcome to the Fitbit Community, @dpomeroy1031.

Thank you for joining the thread and sharing the details of the issue you're experiencing with your watch. I understand how you are feeling and if you've already tried our troubleshooting tips from this help article, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Mummyof4]

Contacted support and they told me my watch is a goner. Of course, one month after the warranty is up😡🤦‍:female_sign:. Only saving grace is they gave me a 35% off coupon to buy a new one 🤷‍:female_sign:  Better than nothing I guess. 😕

[FrauA18]

Me too! Charged, updated, no lights, won’t restart!

[Farmer56]

This happened to mine today. It was at 44% last night and this morning it was black and won’t start.  Has been on my charger for 4 hours and nothing.   Cleaned the back off and switched power jacks.   What’s happening to all the Fitbits going black.  

[jloisel]

I had the same issue today. Held the button for 10 seconds. It showed me the battery was empty. I charged it half way and it has been fine since. Try it.  Hopefully it works for you. Wonder if the recent update has something to do with draining the watch battery down. 

[Mummyof4]

I’ve been told by Fitbit to buy a new one (unless it’s still under the 1yr warranty) 🤦‍:female_sign:

[SunsetRunner]

My battery is at 59 percent. Screen just went dark. Tried resetting. Logo came on, then disappeared. Now nothing. No lights working on the back either!

[Lulunow]

This has just happened to me as.well. My Fitbit versa is 3 years old and suddenly, without any warning shows no sign of life. No lights, black screen. I suspect it is terminal.

[SunsetRunner]

My Versa2 isn’t even 2 years old!!

Randi
Sent from my iPad

[Teens21]

This happened to me as well when trying to update. The screen went black and won't turn back on at all.

[Farmer56]

Thank you for your response, I tried holding the button for 10 seconds several times with no luck. I’m afraid it may have quit for good.

Sent from my iPhone

[Mummyof4]

Mine was only 13 months and did it 

[Whynr]

I am having the same issue after completing the upgrade, screen is black, battery dead in less than 48 hours, when screen does work it is only for a couple of minutes, unable to swipe the screen when working to even attempt a factory restart, and can’t reach support, unit is only 6 months old

[jloisel]

I suspect it has something to do with the recent update. Hopefully they’ll send out a new update soon and make this go away for people. Mine is only 8 months old and luckily corrected itself after the reset. It did drain the battery about twice as fast after it started working again. 

[mlovestennis]

same here! Dead!!! But tried to use the 35% coupon they offered and it
would accept it.....
--
*Monique*

*YOLO, y'all (you only live once!)*mlovestennis@gmail.com

[mlovestennis]

I tried that...still nothing! No lights on the back. Fitbit declared it
dead!!

--
*Monique*

*YOLO, y'all (you only live once!)*mlovestennis@gmail.com