help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 white screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2020 14:43

‎10-15-2020 14:43

Please help!

I have received a brand new Versa 2 today which I bought after I had a faulty Alta HR. Unfortunately I appear to have been sent another faulty device after paying another £85 for the privilege!

After connecting to the charger for the first time all I get is a white screen. I can't pair with my phone because it won't display the 4 digit number required. I literally just get a white screen and nothing else.

I have also tried to reset it numerous times by holding down the button for 10 seconds as advised by the app.

To say I'm disappointed would be a massive understatement 😞

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-15-2020 15:03

‎10-15-2020 15:03

I would make sure it's fully charged and then continue to attempt a reset on it as advised until contacted by support.....My Versa 2 became faulty as well and I'm waiting on my replacement under warranty to be sent.....you are not alone in this and best of luck....keep this thread updated at your convenience please....

Best Answer

‎10-15-2020 15:10

In response to Duc916

‎10-15-2020 15:10

Thank you for your reply. I thought Fitbit's were a premium product but I'm beginning to think otherwise now. I've had 2 different Fitbit models now and neither have worked. I will leave it on charge but I'm not expecting any improvement. It should be displaying it's charging status I presume but all I get from it is a white screen.

 

Hopefully Fitbit support will make contact and I'll keep you posted on progress. Fingers crossed I may receive a device that works at some point, maybe 3rd time lucky?

Best Answer