Versa 2 white screen

[CindyU]

Hello,

I have had my Versa 2 for about 1 year and last night it started to display a white screen and I’m not able to view anything on the watch. I tried to restart it by holding down the button as instructed by other posts I’ve seen with the same problem but nothing happens. The screen just stays white. Any help is greatly appreciated, thank you! 
CindyU

[EdsonFitbit]

Welcome to the Fitbit Community @CindyU.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I created a case with Customer Support to provide assistance. Please check your inbox over the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[CindyU]

Thank you!

Moderator edit: personal info removed

[EdsonFitbit]

You're welcome @CindyU.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.

[Jailethrose]

Has your screen popped out at anytime?  Mine popped out but was still connected.   I had hoped popping it back in would take care of it, but of course it popped right back out again and then the screen went white/gray and nothing can be viewed.   Its still connected and my alarms still work, but you can't do anything with it.  

[EdsonFitbit]

Welcome to the Fitbit Community @Jailethrose.

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[Aritsa]

Is/has there been any resolution to this issue?

[EdsonFitbit]

Welcome to the Fitbit Community, @Aritsa.

If you haven't done so, please restart your Fitbit Versa 2 by following these instructions.

In addition, you can try to change the clock face of your watch.

Whether the instructions shared above don't work, please tell me if your watch vibrates when it is plugged into the charging cable.

If you have any question, please let us know.