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Versa 2 wifi problems

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‎01-31-2020 03:48

‎01-31-2020 03:48

So, I bought my Fitbit Versa 2 less than a month ago and its updated and all that. Now I'm having this problem that my device won't stay in wifi connection more than a minute and because of that I can't download my deezer playlists anymore. I have already tried shutting down the device, forgetting the same wifi and connecting again... Is there anything that would help? 

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5 REPLIES 5

‎01-31-2020 12:09

‎01-31-2020 12:09

Try a Restart and do it several times if necessary. That's different than just shutting down.

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‎02-01-2020 05:39

In response to SunsetRunner

‎02-01-2020 05:39

Thank you for the tip, but it doesn't worked:( I have done it now several times yesterday and today...

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‎02-01-2020 07:36

In response to SunsetRunner

‎02-01-2020 07:36

Try a Factory Reset by swiping left to Settings and then About, Factory Reset.

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‎02-01-2020 10:55

In response to SunsetRunner

‎02-01-2020 10:55

Thank you again, I did that also while ago, and the same issue is back:( Really annoying...

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‎02-01-2020 12:06

In response to SunsetRunner

‎02-01-2020 12:06

Contact Customer Support.

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