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Versa 2 will not record active minutes

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‎04-13-2020 04:14 - last edited on ‎04-28-2020 05:20 by Fitbit Moderator

‎04-13-2020 04:14 - last edited on ‎04-28-2020 05:20 by Fitbit Moderator

I have had my Versa 2 for a few weeks.  April 7th was the last time it recorded active minutes.  Does anyone have a fix as it seems to be Fitbit's issue.  Thanks.

 

 

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‎04-28-2020 05:19

‎04-28-2020 05:19

Hi @SharonLC, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Versa 2 since it's not recording your active minutes properly. Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how your Fitbit watch earns active minutes.

 

Finally, monitor your Versa 2 and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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