Versa 2 will not reset or sync

[Netgainx]

Hi, My unit is no longer operating correctly, related to the many cases already documented. Is there a replacement program so I can get a new one.

Model: Fitbit Versa 2

Problem: Unit does not execute the reset function correctly; stuck in a loop saying data not cleared. 

Thank you,

MIke

Moderator edit: format. 

[Guy_]

Hi @Netgainx - have you tried this

Make a note of the names of any clocks or apps you use or settings you have made, then

Remove any entry for the watch from the phone's Bluetooth and

In the phone Fitbit App

Click on profile photo [top left]

If the device is still showing remove

[by dustbin top right]

Click on  + Set up a Device

Follow the installation instructions

[AndreaFitbit]

Welcome to the Fitbit Community, @Netgainx. I'm sorry to hear about the message you get on your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.