help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 will not work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2020 09:34

‎12-07-2020 09:34

My Versa 2 will not turn on. Completely black. Fully charged.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-07-2020 10:51

‎12-07-2020 10:51

Hi @Rj2398,

 

You're right in believing that this is not how a Versa 2 should react.  Do you have the receipt from where you purchased it?  If you do, I would consider asking for an exchange (if allowed).

 

If you purchased the Versa 2 directly from Fitbit, I would consider contacting Support (link is at the bottom of the page) and ask for an exchange or a Battery Test.  If the Battery Test fails and you're still under warranty from Fitbit (which I believe is a year or two), they may be willing to offer you an exchange.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes