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Versa 2 will only flash the Fitbit logo

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‎03-15-2024 09:35 - last edited on ‎03-15-2024 11:22 by Fitbit Moderator

‎03-15-2024 09:35 - last edited on ‎03-15-2024 11:22 by Fitbit Moderator

when i check for an update on my Fitbit app, the logo just flashes continually & I’ve no idea if it’s actually doing an update or not. My active zone minutes are showing as zero & it was working a few days ago so I thought it might be a firmware issue. Any ideas? 

Moderator Edit: Clarified subject

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‎03-15-2024 11:26

‎03-15-2024 11:26

Hi there, @Tingwall808. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Versa 2. We're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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